Public Offer

This Public Offer (the “Offer”) is an official proposal by VATRA AI / Vatra AI LLC, Tax ID 970736255 (“VATRA”, the “Platform”, “we”, “us”) addressed to any individual, sole proprietor, or legal entity (“User”, “you”) to enter into an agreement for access to VATRA digital services under the terms set out below.

The Offer is an adhesion agreement. Full and unconditional acceptance of the Offer occurs when you perform any of the following actions: create an account, log in to the Platform, pay for a plan, use free or paid features, upload materials, send a request to AI tools, or click a button confirming agreement with the terms. If you do not agree with this Offer, you must immediately stop using the Platform.

VATRA provides the User with access to an online platform and digital tools for discovering, analyzing, structuring, adapting, and generating marketing content, including AI tools for videos, posts, scripts, products, texts, voice, references, and other materials.

The services are provided remotely through the website and/or related digital interfaces. VATRA is not an advertising agency, legal, financial, medical, accounting, or other professional advisor to the User. Any outputs created by the Platform or AI tools are auxiliary materials that the User must independently review before use or publication.

To use certain features, the User may be required to create an account, verify an email address, provide a name, avatar, product data, or other information necessary for Platform operation. The User warrants that all provided data is accurate, current, and does not infringe third-party rights.

The User is solely responsible for keeping account credentials, passwords, email access, devices, and any actions performed through the account secure. VATRA may temporarily restrict, suspend, or terminate account access if there is suspected violation of this Offer, applicable law, third-party rights, Platform security, or fair use rules.

Access to certain VATRA features may be free, trial-based, limited, or paid. Current plans, available features, limits, billing periods, and other commercial terms are published on the pricing page or inside the Platform. VATRA may change plans, features, limits, plan names, service scope, and access rules at any time.

Payments are processed through available payment tools or payment providers. The User confirms that they are authorized to use the selected payment method. If a plan includes recurring billing, the User agrees to automatic charges according to the selected billing period until the subscription is cancelled using the method available in the Platform or through support. Taxes, bank fees, payment system fees, currency conversion, and other third-party charges are not included in the service price unless expressly stated otherwise.

VATRA provides digital services with immediate access to features, computing resources, AI requests, API limits, and generated outputs. Due to the digital nature of the services, payments for plans, subscriptions, additional limits, or feature access are final and non-refundable, except where expressly provided by a separate Refund Policy or mandatory law.

Subjective dissatisfaction with the style, accuracy, tone, quality, or commercial effect of AI generation is not a ground for a refund. The User must assess whether the Platform is suitable for their needs before making a payment.

The User retains rights to materials uploaded or entered into the Platform, including product descriptions, photos, videos, links, texts, prompts, files, brand data, and other materials (“User Content”). By uploading User Content, you warrant that you have all required rights, permissions, and legal grounds to use, process, store, analyze, and transmit it through the Platform.

The User grants VATRA a non-exclusive, worldwide, royalty-free license to use User Content only to the extent necessary to provide the services: storing, displaying, processing, analyzing, adapting, generating outputs, providing technical support, maintaining security, and improving the Platform. VATRA is not required to verify the legality of User Content before processing it.

VATRA AI tools may generate texts, scripts, ideas, structures, descriptions, creative options, voice, or other outputs (“AI Outputs”). AI Outputs may contain errors, inaccuracies, repetitions, stylistic issues, incomplete information, or claims that require review.

The User is solely responsible for editing, legal review, fact-checking, copyright and trademark checks, advertising claims, prices, medical, financial, legal, or other sensitive claims before using any AI Outputs. VATRA does not guarantee uniqueness, commercial performance, virality, compliance with social media policies, or absence of third-party claims regarding AI Outputs.

The User must not use the Platform for illegal activity, infringement of intellectual property rights, uploading third-party content without permission, fraud, spam, phishing, discrimination, harassment, hate speech, creation of malware, bypassing technical limitations, mass automated access, scraping, infrastructure overload, or attempts to gain unauthorized access to systems, accounts, or data.

The User must also not present AI Outputs as professional legal, medical, financial, or other advice without proper review by a qualified professional; use the Platform to deceive consumers; or create content that misleads users about product or service qualities, outcomes, prices, guarantees, or origin of materials.

All rights to the Platform, design, interfaces, logos, software code, databases, algorithms, service structure, texts, graphics, brand elements, documentation, and other VATRA assets belong to VATRA or its licensors. Nothing in this Offer transfers ownership rights in the Platform or its elements to the User.

The User must not copy, modify, decompile, reproduce, sell, transfer, rent, create derivative products from, or otherwise use the Platform or its parts outside permitted functional use.

The Platform may use or integrate with third-party services, including payment providers, hosting, analytics, AI model providers, email services, CDNs, social networks, and other technical partners. Use of such services may be governed by their own terms and policies.

VATRA does not control third-party services and is not responsible for their availability, changes, pricing, errors, blocking, delays, moderation policies, API limits, or any consequences caused by third-party operation.

VATRA aims to keep the Platform stable but does not guarantee uninterrupted, error-free, or permanent access. The service may be temporarily unavailable due to maintenance, updates, errors, overload, cyberattacks, third-party provider limitations, force majeure, or other circumstances.

VATRA may, without prior notice, change, update, limit, suspend, or discontinue individual features, AI models, limits, plans, interfaces, or the entire Platform when necessary for product development, security, legal compliance, commercial viability, or technical stability.

The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, VATRA provides no express or implied warranties regarding uninterrupted operation, accuracy of AI Outputs, merchantability, fitness for the User's expectations, increased sales, reach, views, profit, or any business metrics.

VATRA is not liable for direct, indirect, incidental, special, punitive, or consequential damages, loss of profit, data, reputation, customers, advertising budgets, social media account blocking, third-party claims, or other losses arising from use or inability to use the Platform. If VATRA's liability cannot be fully excluded by law, its total liability is limited to the amount actually paid by the User for VATRA services during the last one month before the event giving rise to the claim.

Processing of personal data and other User information is governed by the VATRA Privacy Policy. By accepting this Offer, the User also confirms that they have reviewed the Privacy Policy and agree to the rules for collection, processing, storage, and transfer of data within Platform operation.

The User may stop using the Platform at any time. Stopping use does not release the User from the obligation to pay for services already ordered or used and does not automatically create a right to a refund.

VATRA may terminate or restrict User access to the Platform in case of violation of this Offer, applicable law, third-party rights, fair use rules, security risks, non-payment, attempts to bypass limits, or other actions VATRA reasonably considers risky.

This Offer is governed by the laws of Ukraine unless mandatory legal provisions require otherwise. The parties agree to first attempt to resolve any dispute through negotiations and a written request to support.

If the dispute cannot be resolved through negotiations, it shall be considered by a competent court in accordance with applicable law. All claims regarding the Platform must be submitted in writing and include the account, claim details, evidence, and User contact information.

VATRA may amend this Offer at any time. The new version becomes effective upon publication on this page unless otherwise stated in that version. Continued use of the Platform after an Offer update means that the User agrees to the new terms.

For questions about this Offer, payments, access, personal data, or technical support, contact: support@vatra.ai.